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  <properties>
    <title>Support</title>
    <author>Miguel Moquillon</author>
  </properties>
  <head>
    <title>Support</title>
  </head>
  <body>
    <p>
      The Silverpeas Collaborative Platform can be freely downloaded and deployed into your organization.
      Because it is a professional business class product, you may need some help, support or to be able
      to ask questions about how to install it in your specific environment or how to tweak it for your requirements. The Silverpeas team
      provides several ways of support, from a simple mailing-list to a business active support.
    </p>
    <section name="Mailing-lists">
      <p>
        If you don't have subscribed to any professional support and have some questions, you can join us at the
        mailing-lists below. They are hosted by Google Groups, so you will have to create an account (but it doesn't require a gmail account).
     </p>
      <ul>
        <li><a href="http://groups.google.com/group/silverpeas-users">The Silverpeas user list</a> for questions about the installation and the use of Silverpeas,</li>
        <li><a href="http://groups.google.com/group/silverpeas-dev">The Silverpeas development list</a> for questions or information on the development of Silverpeas.
        This mailing-list is more dedicated to both contributors and integrators.</li>
      </ul>
    </section>
    <section name="Issue tracking">
      <p>
        We provide a web tool to track issues from our all users, customers and contributors. You can help us to improve the Silverpeas
        Collaborative Platform by submitting bug reports or by asking for new features.
      </p>
      <p>The feature asks are only treated within a business approach.</p>
      <p>Our issue tracking system is available at <a href="https://tracker.silverpeas.org">Silverpeas Redmine</a>. To avoid spamming, accounts have read-only access per default. Please, send an email to support at silverpeas.com so that  we know your real person ;) and you 'll get writting rights.</p>
    </section>
    <section name="Business Support">
      <p>
      If you wish to be supported in your use of the Silverpeas Collaborative Platform or if you need some additional features or
      an adaptation of some of them to your requirements, we provides you with different levels of business supports.
      Theses offers are defined by our <a href="http://www.silverpeas.com/">commercial entity</a> which provides also some SaaS offers (<a href="http://www.silverpeas.com/fr/30/silvercloud/">SilverCloud</a>).</p>
      <p>Please consult our commercial site at <a href="http://www.silverpeas.com/">http://www.silverpeas.com/</a></p>
    </section>
  </body>
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